...and that is why we offer comprehensive support with unlimited parts, service and a personal assistant.
With unlimited phone, email and on-site support, you can be sure we will always be there to help whenever you need.
A key differentiator with Abuzz is our personalised service model. Not only will you be guided through the process of your project, but you will be given a personal contact to assist you into the future. We are very interested in the success of your solution, and we will do everything we can to ensure your customers have the best experience possible.
Global Support Network
With over 15 years experience in technical support, Abuzz has developed a fail-proof method that ensures success. A critical factor is our expert local technicians based in a close vicinity to your site.
Whether your centre is in downtown Shanghai or the back streets of a small country town, we’ve got you covered. We also speak your language, so you can be sure that communication will always be simple and effective.
Any time any member of your staff has a question we will be there to assist. We provide comprehensive user guides for the application, and if your staff prefers to pick up the phone and call, we are ready and waiting.
No issue is too small - whether it is adding a new tenant or updating a media schedule - we are always happy to help. If you have a new staff member just send us their contact details and we will set up their account and provide system training.
Unlimited On-Site Service
Any time an on-site visit is required we will be there; it is all included in our comprehensive service.
We will repair or replace faulty hardware parts without any additional cost.
We are always remotely monitoring your solution behind the scenes to ensure everything is working as it should.
Staying connected is important; so important that we will take complete responsibility for keeping your network connection alive and well every single day.
With our cloud-based server, your data is always available and safe, with regular backups.
As part of your service you will receive monthly usage reports detailing customer interactions.